====== Technical Support ======

===== Who Provides Support =====

Technical support for the Blackburn Room AV, computer, and networking equipment is provided by the Scotiabank Information Commons Operations Group.

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===== How to Contact Support =====

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The Information Commons Operations Group maintains a OneStop Contact service that is staffed from 8:30 am to 5:00 pm, Monday to Friday.

Support staff can be reached at:

Phone: 416-978-0429\\
E-Mail: icicle.support@utoronto.ca\\
Website: [[http://support.icicle.utoronto.ca]]\\

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===== What is Supported =====

Staff from the Information Commons Operations Group will troubleshoot and can assist with:
  * connecting laptops to the Room's audio and video systems,
  * microphones and assisted hearing systems,
  * audio and video problems with the Room PC,
  * requests for supplementary software installation on the Room PC,
  * connecting room peripherals (Presentation Remote, wireless keyboard/mouse) to Room PC and Laptops,
  * setup of the Polycom phone conferencing unit.

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===== What isn't Supported =====

While we will try to be helpful, ultimately Staff from the Operations Group are not responsible for:
  * moving furniture,
  * software, hardware, and configuration problems on __your__ laptop,
    * including: wireless network configuration
  * creating wireless network (UTORcwn) guest accounts - sponsoring staff can create accounts via [[https://www.utorid.utoronto.ca/guest]]
  * room cleanup.