Technical Support

Technical support for the Blackburn Room AV, computer, and networking equipment is provided by the Scotiabank Information Commons Operations Group.

The Information Commons Operations Group maintains a OneStop Contact service that is staffed from 8:30 am to 5:00 pm, Monday to Friday.

Support staff can be reached at:

Phone: 416-978-0429
E-Mail: icicle.support@utoronto.ca
Website: http://support.icicle.utoronto.ca

Staff from the Information Commons Operations Group will troubleshoot and can assist with:

• connecting laptops to the Room's audio and video systems,
• microphones and assisted hearing systems,
• audio and video problems with the Room PC,
• requests for supplementary software installation on the Room PC,
• connecting room peripherals (Presentation Remote, wireless keyboard/mouse) to Room PC and Laptops,
• setup of the Polycom phone conferencing unit.

While we will try to be helpful, ultimately Staff from the Operations Group are not responsible for:

• moving furniture,
• software, hardware, and configuration problems on your laptop,
  • including: wireless network configuration
• creating wireless network (UTORcwn) guest accounts - sponsoring staff can create accounts via https://www.utorid.utoronto.ca/guest
• room cleanup.